FAQ

The option to purchase refundable registration is only available during the application/registration process.

All Houston Marathon Committee event fees are non-refundable and non-transferable. In the event you are unable to participate, for any reason, you will not receive a refund.

Participants will not be able to cancel, refund or defer their registrations.

Individuals who are concerned they may not be able to participate in the 2024 event can pay an additional service fee (14% of all items purchased, excluding event processing fees) for a 100% refund of the entry fee and additional products paid by the participant during the registration process. Registered participants, who purchased refundable registration, and are unable to participate in the race (for one of the wide range of perils covered) must apply to receive a 100% refund of their entry fee and ancillary purchases. An update on the application should be received within 10 business days of the application submission. Please note, refundable registration is not eligible to participants whose entry will be paid for by a charity, tour sponsor partner.

Learn more about refundable registration.

Refundable registration is available to individuals who paid for their entry and/or additional products during the registration process. Please note, refundable registration is not available to individuals whose entry will be paid for by a charity, tour or sponsor partner.

No. In the event of a cancellation by the event, the additional service fee associated with refundable registration would not be refunded.

No. Once your refund has been approved the process cannot be undone. We encourage you to complete the process when you are confident you can no longer participate in the 2024 event.

If you purchased refundable registration and your reason for not participating is included in the terms, you must complete the Refund Application Form as soon as possible to apply for a refund. For more information on refundable booking visit: refundable.me/haku/

A wide range of perils are covered by refundable registration. Please note, refundable registration does not cover the following:

• If the participant does not attend the event because they are concerned about the coronavirus (COVID-19) or are self-isolating without a positive COVID-19 test or other non-COVID-19 communicable diseases leading to quarantines or travel restrictions
• Actual or perceived: war, hostilities, civil commotion, etc.
• If event organizers cancel the race
• Processing fees associated with items (entry fee, ancillary products, etc.) purchased during the application process

For more information on the perils covered by refundable registration visit: refundable.me/haku/

Refundable registration administered by the Protect Group only provides a refund for the listed wide range of perils covered. Communicable diseases are not a covered reason offered by the Protect Group. See Covid-19 section in the following link to see where Protect Group may consider a refund related to Covid-19: refundable.me/haku/

Individuals who add refundable registration to their application will pay an additional service fee (14% of all items purchased, excluding event processing fees) for a 100% refund of the entry fee and additional products paid by the participant during the registration process. If a refund application is submitted and approved, the additional service fee (14% of all items purchased, excluding event processing fees) will not be included in the amount refunded.